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Andrew Lawson - Business Coach

Andrew Lawson - Business Coach

Do you want to boost your business performance?
Do you desire greater returns from your business?
Are you open to ways of effectively improving your business?

Business success seems simple enough: you begin with a plan, you have some goals and strategies and you carry them out. However, the reality of operating a business can be very different.

The joy and freedom of running your own business can be clouded when business owners struggle for direction, get swamped by administration, suffer inconsistent cash flow and get stressed about staff or clients. Sound familiar? These problems can distract business owners from growing and taking their business to the next level.

Here are eight tried and tested techniques which focus on boosting your business.

1. “Start with the end in mind” (Dr Stephen Covey). Write down your goals and develop strategies for achieving these goals. Stay focused on things that meet you goals first.

2. Measure your performance. This feedback will let you know whether your strategies are working or not. This allows an opportunity to assess or change strategies.

3. Focus on your ideal clients. Know who are your most profitable clients, understand how to attract them and to convert these leads into sales. This is a big part of growing revenue.

4. Deliver outstanding client service. Ensure that every step of the client experience delivers a client-focused approach. Happy and satisfied clients will do business with you time and time again which builds ongoing revenue. In addition, they are great advocates for your business and they fuel your word-of-mouth promotion (which is FREE).

5. Get feedback from your clients. Find out what they like about you, what they don’t like and why they do business with you. You may also like to conduct client satisfaction surveys in order to make sure your clients’ needs are being met.

6. Invest in staff. Ongoing training programs show staff that the organisation is interested in and responsive to their needs for improvement. You also equip staff with the skills and tools to perform at their best, which is good for business.

7. Streamline and systemise. Create processes and systems that keep your operations running efficiently – and save time, energy and money in the long run. Think of the differences between a business with procedures and systems and one without and then consider what would happen to each business if you were hit by a bus tomorrow. Which would survive?

8. Be committed to continuous improvement. Review your practises, operations and performance regularly. Take time out to reflect on lessons learnt to improve the way you do things.

If you are worried about an aspect of your business or you would like an objective view of how you are performing or you would like to take your business to the next level, contact Andrew Lawson at Best Practice Consulting.

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